Why I would recommend Truro Used Car Centre
Alice Medlin, Peugeot 208,
A welcoming, friendly and professional service from start to finish. We're over the moon with the new car and wouldn't hesitate to recommend buying a car from them.
Gwithyen Coombe, Nissan Qashqai,
David Flanders, Renault Captur, Camelford (April 2019)
Excellent and I would recommend them
Service was very good nothing was too much trouble
Stephen Hunt, Volvo V40, Newquay (March 2019)
Buying our car from Truro Used Car Centre couldn't have been easier. The staff were very friendly, not pushy at all , they demonstrated small business values and nothing was too much trouble for them. The car is fantastic and I have the reassurance of six months warranty backed up by a major dealership. wouldn't hesitate to buy from them again.
Sarah Phillips, Volvo S40, Redruth (March 2019)
Very enjoyable experience.
Mr and Mrs Green, Nissan Note,
Margaret Tremayne, Nissan Micra, Redruth (February 2019)
First class service
Could not have been nicer. Very professional yet down to earth at the same time. Would recommend anyone wanting a decent second hand car to pay them a visit. You won’t be disappointed.
Sarah Bowden, Audi A3, St Austell (February 2019)
A good honest company with no pressure to buy
A pleasure to buy from, no pushy hard sales tactics the salesmen were a pleasure to deal with, the vehicle was exactly as described in the advert, in fact it was better than described as it was already fitted with 'All Season' tyres which I was going to get fitted, I drove the car on a test drive route that the salesman directed me along and I was pleased that it included all manner of road conditions, uphill, downhill, roundabouts, tight corners, single carriageway, dual carriageway. So far I have completed about 2000 miles on the car and have no issues and I would not hesitate to purchase again from this company.
Terrence Lockett, Nissan X-Trail, Bodmin (February 2019)
Brilliant service from Nigel and George from Truro used. Very friendly and the after care service is great. One small issue was promptly resolved. Definitely go and see their fab range of cars! Love my BMW.
Katie Rowe, BMW 118D URBAN, Redruth (January 2019)
Friendly and helpful
Cameo Woudberg, Kia Sportage, Newquay (January 2019)
Tanya Allfree, Skoda Fabia, St Columb (January 2019)
Excellent experience all round. George and Nigel were friendly and professional throughout. This is the second car I have purchased from Truro Used car Centre and I would have no hesitation on recommending them.
Mary Pearce, Volvo V40, Redruth (January 2019)
Great professional service at every stage
A great experience. Highly professional service from start to finish. No bull approach just allowed the car to sell itself. Experienced and very pleasant salesman. Car handed over in excellent order. Particularly the valet......could have been a new car. The handover was really well structured and thorough. A very professional service throughout.
Rick and Bev Stead, Mini Clubman, Gunnislake (January 2019)
Would recommend to anyone purchasing a used car
This was our first car purchase and we were very happy with the service provided by Truro Used Car Centre. George and Nigel were fantastic to deal with and the condition and value of the cars for sale there is extremely good.
Louise and Jonathan Knight, Mini Clubman,
I bought a car from you this morning, I would just like to say a big thank you to the very nice young man who sold it to me. He was extremely pleasant throughout , going through everything and making sure I understood all the points, he wasn’t in a hurry to get the business sorted and get me out the door, I felt that my custom was valued and that above all else he wanted me to be happy with my purchase , which I’m sure I will be. I look forward to picking it up on the 2nd January.
Tanya Wallis, SEAT Altea,
5 star service
Friendly, professional and efficient service including excellent aftercare. Highly recommended.
Maddie Dykes, SEAT
Great team, great experience
Amazing sales team. Very friendly and helpful! Would definitely go back. And will be recommending to friends
Kieran Hazlewood, BMW X1, Camborne (December 2018)
Great car. Happy customer.
Stuart O’Gorman, BMW 118d M Sport, Bodmin (November 2018)
Excellent service two lovely guys nothing to much trouble great experience
Mark Hinton, BMW 320D, Newquay (November 2018)
Friendly, polite, pleasant and knowledgeable about the car. Helpful in organising a pick up of new car. Quick and easy transaction, would buy again from them.
Barbara Archer, VW Golf, Redruth (November 2018)
Very nice people. Good dealership
Kelly Hancock, Citroen DS3, St Austell (November 2018)
First class professional service
George and Nigel made us very welcome and did not pressure us in any way through the whole sale procedure. Very professional and very helpful. We received exceptional service from them both and are extremely happy with the car we bought and the aftercare service they have provided. We would have no hesitation in highly recommending TUCC. Many thanks guys.
Anne Hastie, Audi Q3, Paignton (October 2018)
Superb The Best
Not a fan of Car Dealerships BUT Nigel and George are SIMPLY THE BEST. Fantastic Professional service from start to finish. If anyone wants a second hand car then go and see Nigel and George I am so impressed I can't say enough.
Neil Hooper, Skoda Octavia, St Austell (October 2018)
Spoke with George a couple of times before turning up on the fly. He was great, very helpful, and informative. Ending buy a car I didn't come to look at.
Jamie Walsh, Mini Cooper D, Hayle (October 2018)
Very friendly service, the car was prepared very quickly for collection. No pressure during the process, we were given time to inspect the car at our own pace which was lovely, no sales tactics were ever applied. A quality car at a competitive price and very happy with the 6 months warranty giving extra peace of mind. Will be recommending to all friends and family.
Huseyin and Gemma Seker, Audi Q5, Wadebridge (September 2018)
I purchased a lovely BMW 1 Series from Nigel and George and both made me feel very welcome and valued. 1 month has now passed since picking up my new car and am loving it. Thanks to you both
Sabrina Johns, BMW 116D Sport, Truro (September 2018)
Top quality service and product
The team here put the “pro” in professional from the moment I approached them to discuss some vehicles right through the purchasing process to the collection of the vehicle. They explained everything very clearly and were happy to take any questions better still they could answer them ! In the back of your mind you always feel nervous when spending your hard earned cash on a sizeable asset such as your car ,you both made you feel at ease right from the off and better still left you feeling confident you are dealing with two honest guys( makes a refreshing change these days to experience genuine service like this) I can understand why you are both doing well with the business you have quality products and understand what great customer service looks like If you have read this as part of you decision making process then take it from me you will be hard pressed to get a better experience anywhere else. Biscuits with the tea would of made it perfect, thanks guys.
Neal Edmonds, BMW 318D, Marazion (September 2018)
Very relaxed & satisfied
We found dealing with Truro Used Car Centre a very stress free experience, to be fair the car was very well presented and sold itself. From our very first 'Just Looking' to handing over the keys the whole experience was very relaxed and I'm pleased to say no high pressure sales tactics. Even after sales service you are still made to feel a valued customer, we have had the car a month and went back with a query about the radio code, while we sat down with a coffee they made all the necessary enquires with the main dealer to resolve the issue. We would certainly highly recommend a visit, good quality well presented cars with no pressure.....we are very happy with our car & the service, will definitely go back when the time comes.
Ray & Shirley Bowden, Land Rover Freelander Dynamic, St Austell (September 2018)
Went in just to browse and was totally won over by the range of cars available and the service. They were busy when we arrived and, although we had to wait, we were still looked after really well, offering us drinks and bring staff back from other placements to help us.
After care service from George has been brilliant, a few little mechanical issues that are to be expected with a car of a certain age were and are all being looked after with efficiency and speed and they can't do enough to help.
I would highly recommend having a look and seeing what they offer.
Liam Vercoe, BMW 118d sport, St Columb (August 2018)
Me and my partner went to truro used car's to have a look at a car, everyone there was very friendly and very helpful. I've had my car a month now and it's perfect and runs very well. I would definitely come back in the future and let family and friends know.
Sara Fowler, Renault Captur, Camborne (July 2018)
I recently purchased 2 cars from Truro Used Car Centre - within the same month!!. Primarily they had the type of cars I was looking for, but the service I received during the first purchase, meant I was happy to return when looking to buy a second car. I am easily put off by pushy sales techniques, but I found the process of dealing with staff relaxed and professional. Negotiations on trade ins were also aligned to market value which clearly helps with the overall experience.
Alan Corner, Mercedes C250 & Nissan Qashqai, Tresillian (July 2018)
Truro Used Car Centre are not like typical car dealers. They made us feel special and that our business was important to them. Everything was explained in great detail and we were given every opportunity to try out the car and ask any questions we had.
Simon and Lynne Pinnell, Smart Fortwo, Launceston (July 2018)
This is a very good place to buy a car from!
I have just bought a car here & I am delighted! I travelled 480 miles from Newcastle for a car that was described as in immaculate condition...and it was. It was certainly worth the journey. From my initial enquiry to taking delivery has been a great experience, these boys know how to look after their customers! When I arrived I was offered a Coffee and the whole transaction went super smooth. I will definitely come back again and buy in the future - thank you again.
Graham Herford, Nissan Micra, Newcastle upon Tyne (June 2018)
An excellent car centre.
Very informed, trustworthy and helpful staff, a good choice of cars and excellent service. I am very happy with the car I bought and would highly recommend them.
Ben Dunnett, Volvo V50, Perranwell Station (June 2018)
We went to see the car which was advertised online, and found it to be presented to a high standard. It was clean and tidy and had been valeted. We spoke with George and Nigel who work as sales staff, they were really helpful and available to answer any questions we had. Company policy is that a member of staff goes with you on test drives. The car insurance dictates that there’s a set route. We agreed to purchase the car and got a fair part exchange price on our original car. The time frame from agreeing to purchase to collecting was one week. The purchase included a service and new MOT. On collection day, George was really busy but still made us feel very welcome. The process was smooth and there was no hard up selling. George contacted us after purchase asking if we had any further questions and how we were getting on with the new car. It was great to see such excellent after care! I would recommend this company to anyone looking to buy a quality used car. A special little mention to your lovely valeter, Steve. We just wanted to send him an extra special thank you for making my new car look so shiny and beautiful, inside and out! Thank you all!
Jade Baker, BMW 1 series, Shortlanesend (May 2018)
Recently purchased a car from the team at Truro used car centre and I have to say that they were fantastic! Bought myself a first class vehicle for a very reasonable price. The team there were great and nothing was to much trouble. Along through the whole process from viewing the car to the test drive to sealing the deal and driving it home there was no hard sell and they were very professional and amiable throughout When the time comes I would go back and buy from them again and would recommend to friends and family if they were on the look out for a reasonable used car.
Chris Jones, Ford Focus Titanium, Newquay (May 2018)
Very good customer service, would recommend anyone to give them a try. I have only had my new car a couple of weeks so we will see if this continues IF the car has problems! I doubt it though everything was slick and professionally done...... Happy customer.
Alan Williams, Audi A4 cabriolet, Bodmin (May 2018)
Very professional and personal service from George and Nigel at Truro Used Car Centre. I would happily recommend paying them a visit if you are searching for a new vehicle. They took all the hassle out of swapping vehicles and made it (almost) too easy! I'm so happy with my new car and would definitely deal with them again.
Clair Nicholls, Toyota RAV-4, Redruth (May 2018)
I recently purchased a VW Golf from Truro used car centre. The service I received was second to none and any worries i had about the purchase the team were very accommodating and helpful. Thanks again. Richard
Richard Staines, Volkswagen Golf, Holsworthy (April 2018)
We recently bought a lovely Honda Civic and totally agree with all the previous comments that we were dealt with very professionally and honestly with no hard sell . The service received was first class with extra touches like being picked up from the station when collecting our car which was really appreciated. We would definitely recommend Truro used car Centre to our friends and family. ...well worth the journey to find a great vehicle.
Jenny Bovey, Honda Civic, Newton Abbot (April 2018)
Very satisfied customers
As purchasers of a used Honda CRV from this company we were impressed with the fact the vehicle matched every bit of the auto trader advertisement which attracted us to the vehicle. We had not used this company before (we live 70 miles away) but it was very obvious when we got there that they only deal with top quality vehicles in immaculate condition. They have an excellent sales team and we have no hesitation in recommending them as an organisation you can rely on to provide first class vehicles and service.
Ross & Carol Newton, Honda CR-V, Totnes (April 2018)
Excellent car, excellent service
Best customer service I have received anywhere for a long while. The team were very professional and conscientious. They ensured that some small dents were removed and the bumper was resprayed before collection. They kept me informed throughout and got the car ready very quickly. The car was advertised at a realistic and reasonable price and the purchase process was quick and easy. Would definitely recommend.
Charlotte Hancox, Volkswagen Passat, Bude (April 2018)
It was a pleasure to do business with George & Nigel at Truro Used Car Centre. We checked online before visiting and were encouraged by what we read. We agree wholeheartedly with all the other satisfied customers - nothing was too much trouble, no pushy sales talk and we are delighted with our new car.
Will be recommending to all our friends.
Lesley Cox, Smart fortwo, Perranworthal (March 2018)
5 star service
The whole experience of buying my car was a pleasure, from the first phone call to the test drive to the paperwork to the collection of my car. Nothing was too too much trouble for the manager who I dealt with.The cars were spotless inside and out. With the variety of quality cars, I was in a dilemma of which one to choose. I would highly recommend Truro Used Car Centre.
Saskis Smith, Vauxhall Adam, Wadebridge (March 2018)
Delighted with the car. Excellent service from sales team and would certainly buy from Truro Used Cars in the future.
Philip Dingle, BMW 320d, St Austell (March 2018)
A great car-buying experience
Fantastic personal service. Did exactly what they promised and more. Quality motors. Easy to buy from- no sales tactics. Would definitely buy from them again.
Kirsten Pascoe, Volkswagen Golf GT, Truro (March 2018)
Superb professional service from start to finish. Nigel and George were both approachable, knowledgeable and professional. No hard sell and nothing was too much trouble or effort. I part exchanged my car for a stunning high specification BMW 3 series, and they kindly got the car ready for me within a very quick timescale. I would absolutely recommend Truro Used Car Centre to family and friends.
Leonie Brunsden-Brown, BMW 318D, Truro (February 2018)
Does what it says on the tin
Very easy to do business with - no pressure sales technique - answer all questions in a no nonsense straight forward way - do not over promise and then under deliver
Patrick Clarke, BMW X3, Fowey (January 2018)
I would recommend Truro Used Cars Centre.
Buying my car from
Sue Ellis, Seat Mii, Truro (January 2018)
Excellent customer service, friendly and honest. Offered a range of additional services as all dealers do, but not at all pushy and remained professional at all times. Prepared to make a very fair deal on part exchange of old vehicle given its age and mechanical issues, and supportive and accommodating when taking ownership of new vehicle.
Stuart Thurston, Volkswagen Passat, Helston (January 2018)
George and Nigel couldn’t have been friendlier, they made me feel welcome, gave me time and there was no pushiness. The premise was of a very clean and tidy nature and the test drive was excellent. I felt well looked after throughout the whole process and my expectations were completely matched.
Andrew Chudleigh, Seat Leon, Newton Abbot (December 2017)
A really good experience to buy a car.
The car and the service were really good here. It was a garage I had not known about. Everything was clearly explained to me, paperwork was explained and sorted. The car was really good and follow up care exceptional.Would definetly use again.
Nicki Guest, VW Golf, St Austell (December 2017)
Highly recommended, trusted garage
Excellent customer service from start to finish. Staff stayed in touch throughout the purchase period and made sure I understood the set up of the car before driving off the courtyard. Nothing was too much trouble!
Tracy McLennan, Audi A3, Allet (December 2017)
Just wanted to say a quick thank you for the service I received from George and Nigel! Had a small issue with the car but very happy with how it was resolved! I would highly recommend you guys and would certainly buy another vehicle from you in the future! Many thanks Vaughan
Vaughan Bishop, Nissan Juke, Truro (November 2017)
Recommended to anyone.
On entering Truro Used Car Centre everything was neat & tidy, the cars were immaculate & valeted to a very high standard. Their welcome was friendly but no high - pressure salesmanship. Plenty of time was given to choose, inspect & make a decision. The purchase was handled in a professional & relaxed manner. I am very pleased with the car that I purchased & they sell high quality used cars. Hope the after sales service is just as good!!
Geoffrey Westlake, BMW 320d, Bodmin (November 2017)
Excellent help and service
I was very pleased with the service I received from Truro Used Car Centre. I was allowed plenty of time to look over the car on my own without any pressure to hurry, especially as I arrived late afternoon on a Saturday. In fact, all aspects were unrushed, with time to consider various options. Nothing was too much trouble - I was even made a cup of tea on both occasions! When I collected my new car all paperwork was ready, the road tax had been sorted and the car was spotless inside and out. I would recommend Truro Used Car Centre to my friends and family.
Rosemary Wheadon, VW Golf, Bodmin (November 2017)
Thank you for the excellent service, when we recently purchased a car from you. Everything was explained and the car was in tip-top condition, and we wish to thank you for your help and good service.
James Ferris, Vauxhall Insignia,
Best Cornish car shop!
Nigel and George are absolutely brilliant, a real pleasure to deal with, capable, honest and trustworthy. I had not bought a car in a long time as I had company cars for 15 years so was a bit nervous and didn't really want to spend money on a vehicle and thanks to Nigel and George I'm really happy with the car I bought and the price I paid.
Bruce Mayley, VW Golf estate, Portscatho (October 2017)
I would highly recommend anybody to go and see George and Nigel for your car needs.
I did not have any experience buying from a dealership before, yet they made the whole process such an exciting and painless transaction, from the freedom of a test drive to having the car ready for a time to suit my busy schedule. Nothing was too much trouble from them.
Furthermore the after care is truly second to none, they got in touch and genuinely wanted to know how I was getting on with the car and were eager to answer any questions I may have had.
To summarise, I could not fault Truro Used Car Centre throughout the whole process. They took the stress out of car buying and went above and beyond to unite me with my beautiful Seat Leon.
Liam Francis, Seat Leon, Penzance (September 2017)
Nigel and George were a pleasure to deal with and made the car buying experience quick and easy. Everything was done on time and I wouldn't hesitate to use them again.
Mark Parsons, Renault Twingo, Truro (September 2017)
Super easy and quick. Both guys were great.
Hannah Turner, Mini Cooper, St. Agnes (August 2017)
Good professional service. Very happy.
The guys at Truro Used Car Centre provided a great service when I purchased my BMW. They were happy to answer all my questions, knew a lot about the car and weren't at all pushy which was a common problem for other dealers I visited. The overall purchase was smooth and they kept me up to speed on everything that was going on up my date of collection and also followed up a few weeks after to ensure I was happy. Very pleased.
Nick Dale, BMW 320d Touring, Falmouth (August 2017)
Professional, well worth a visit.
I had been searching for an Audi for a few weeks and dealt with many dealers. From the moment I pulled in the first impression was excellent. All the vehicles look well presented. George and Nigel were both professional and knowledgeable. They done me a great deal and my Audi even come with a 6 month warranty. Not pushy at all, and would recommend anyone to visit if you need a decent used car. Thanks guys.
Terry Griffiths, Audi A3, St Columb (August 2017)
Exceptional service!!! Nige and George were genuine guys and no pushy sales.....just lovely to be given the keys to the car I was looking at and then left to look around ourselves, knowing they were there if I needed any help! Would recommend these guys to anyone. Very pleased with my Audi, love it! Thank you both
Emma Mace, Audi A3, Grampound Road (August 2017)
Very helpful and friendly company to deal with even the after sales customer care was very helpful would highly recommended as they weren't pushing for a sale but helping advising and guiding us through different ways as first time in buying from a company
Ross Pearce, BMW 118d coupe, Shortlanesend (July 2017)
Just wonderful in every way
My visit to your car centre was really very good staff were very helpful and answered all my questions which i needed answers to the test drive was great and i now have a great BMW just good all round service like its supposed to be Regards Susan Mutton
Susan Mutton, BMW 320d Touring, Probus (July 2017)
Service was very good - brought the car out for a test drive - polite, helpful, professional: would recommend them
John Smith, SMART car, Padstow (July 2017)
Great service and a great car purchased
Firstly, I was very pleased that we were allowed to browse without feeling any pressure. George was very helpful and went with me on the test drive (i nearly killed us twice!!!but he was very calm). Once i was happy with the car, the whole process was very speedy with me collecting the car within 7 days of the test drive. I drove off the lot feeling very happy and continue to enjoy the car i have purchased. I would have no hesitation recommending purchasing car from here. George and his sales manager were very easy to deal with. I would of walked away if I felt under pressure to buy the car or additional services offered.
Ian Burton, BMW X3, Mount Hawke (July 2017)
We found the reps very polite.
Quick and efficient, very good and put you at ease
Norman Hunter, Mercedes C180, Penryn (July 2017)
Thank you so much for being so helpful and supportive whilst I was buying the sunset red VW convertible. Since my husband passed away I have lost a lot of self confidence and you made the whole process professional, empathic with much kindness and thought. I would highly recommend you to anyone who is looking to buy a car, the fact that you made sure I had enough diesel to get home says it all. Well done both of you, with grateful thanks, Ria.
Ria Smith, VW Golf convertible, Ponsanooth (June 2017)
How easy to buy a car!!
I have just actually enjoyed buying a car from Truro Used Car Centre. Nigel and George made the whole experience very easy. They are relaxed, knowledgable, professional, no heavy selling, organised and make great coffee. I would have no hesitation in dealing with them again - there are no heavy sell techniques and their customer service is excellent. Thank you both.
Marie Cook, Jaguar XF, St Austell (May 2017)
Would recommend highly. Both Nigel and George are a pleasure to deal with. Extremely friendly and helpful.
Tracey Allen, Mini Clubman, Newlyn East (May 2017)
No pushy sales routine here.....I cannot recommend Truro Used Car Centre enough. Both salesmen, George and Nigel couldn't have been more friendly and nothing was too much trouble. Outstanding customer service and being a lone female purchasing the car I was treated with complete respect, which is not always the case with garages these days!
I did have few issues with the car following my purchase but these were sorted immediately without question through their service centre at Truro Motor Company, who are also excellent. Chris, their service manager is extremely accommodating and again nothing was too much trouble.
I would recommend Truro Used Care Centre without hesitation
Nicola Hoskin, BMW 120d, Bodmin (May 2017)
One of the best car dealerships I have dealt with. Very professional and also caring. I am so glad I have purchased my car from them.
Sue Squire, Audi A3, Bodmin (May 2017)
Just brought my new BMW 1 series from the guys at Truro used car centre and couldn't be happier! Friendly and knowledgeable staff who never pressurise you into sales as they know the quality of the cars they are selling! Will definitely be returning when it's time to buy my next car! A hidden gem in Truro!
Colin Long, BMW 120 coupe, Grampound Road (April 2017)
George and Nigel couldn't have been more helpful and friendly. My car was spotless when I collected it, the tax was arranged and half a tank of petrol. I love my Fiat 500 and would highly recommend this garage and would definitely come here when I'm looking for a car in the future.
Valerie Longhurst, Fiat 500, Newquay (April 2017)
Very good service from the sales team. Quality used car immaculately presented. I have no hesitation in recommending this outlet.
Vivian Morris, Mini Coupe, Truro (April 2017)
So I bought a beautiful Audi A3 from Truro used car centre on March 17 th to export back to Ireland, thus had an 8 hour drive to get used to the car. Almost 1 month on the car is flawless; the service provided by Nigel and George was unbelievably good!
They had the car looking better than it did in the photos, They had organised road tax andddd all the things I needed to export the car. In addition to all of that (and what I appreciated most) was the almost half tank of diesel they had topped it up with.
When I arrived they offered me coffee (which I took) and were just super friendly and helpful the whole way through. Honestly the best car buying experience I’ve had and would buy another car from them in a heartbeat.
Ps. I never write reviews so you can trust these lads are worth it haha
Mathieu O'Sullivan, Audi A3, Dublin (March 2017)
The staff at Truro Used Car Centre were very helpful and courteous but in no way overbearing. I am not a confident driver and the salesman George put me at ease during my test drive. He gave me plenty of time to look around the car on my own and made sure I was happy with all the technical info. The car was cleaned to perfection and so far I am very pleased with my purchase. I received a follow up phone call to check everything was ok. I would recommend you take a look at their vehicles, they are all of a very high standard.
Edwina Andrew, Mini Cooper, Redruth (March 2017)
Friendly, helpful, polite and a pleasure doing business with them.
David Rowarth, Peugeot 3008, Truro (March 2017)
I'm a new customer to Truro used car centre - I was looking for a Nissan qashqai and found one at Truro used car centre, I'm always quite nervous about going to car dealers but George and Nigel do not fit the usual type cast, They were fab from test drive to part ex to collection everything was made simple and they are very warm and welcoming .
Claire Simpson, Nissan Qashqai, Wadebridge (March 2017)
Outstanding customer service. Nigel and George are friendly and welcoming and nothing is too much trouble. No pushy sales techniques at all. Will be highly recommending them to my friends and family.
Michelle Peters, VW Golf GT, Helston (March 2017)
Very straightforward. We saw the car online, phoned up and went to see it - perfectly as described in the ad and very well finished. George, I want to thank you for your approach - even tho I(as a female) was buying the car all the other companies dealers talked to my husband rather than me when we visited! I would not consider buying a car from them. You were superb and dealt with me direct and as an equal. Details were finalised by email and we picked up the car as planned - and we all lived happily ever after. Thanks very much.
Lynn Hesser, VW Golf estate, Newquay (February 2017)
I recently traded in my lovely BMW 630i for a BMW 320 Cabrolet at Truro Car Centre. After a sensible negotiation, we came to a deal and the trade happened. What I can say is that both Nigel (Manager) and Gearge (Salesman and initial contact) were both very professional and willing to listen to my views on the trade. IE they didn't just state the trade price, take it or leave it, this shows compassion for their business and very good customer care. Unfortunately i did have a couple of issues with the vehicle which they had resolved in a very short time period and they had arranged the vehicle to be seen without my having to intervene. Well done Nigel and George, the public would be wise to contact you first if they were intending to do a part exchange deal.
Roger Dominic, BMW 320d Cabriolet, Falmouth (February 2017)
Good honest service right from the off. Very pleasant and helpful. Despite a problem with the central locking days after my purchase it was sorted, no messing, under the warranty. Their servicing centre was second to none, excellent throughout.
Tony Jarvis, Seat Leon, Saltash (February 2017)
Got a great little Fabia a couple of months ago, running very well, also very helpful with a small repair.
Andrew Irwin, Skoda Fabia, Truro (February 2017)
The guys are very helpful and straight talking. A refreshingly straight forward process with sales talk kept to a minimum!
Sophie and Adam Burrage, VW Golf auto, Truro (February 2017)
I identified a car model I wanted and given plenty of time to lokok round the car, then a test drive. Car condition was good and drove well. Good level of history with car and a good warranty. After driving to Bristol and back as well as local motoring I am pleased. It is an eight year old car but unlike me does not drive or look as elderly! So good dealer who I will go back to and recommend.
Timothy Davis, Skoda Fabia, Truro (January 2017)
Quick and helpful advice and sales
Vivienne Williams, Mini Clubman, Truro (January 2017)
A genuinely helpful and pressure free buying experience. The car was prepared to a very high standard. Any concerns addressed without hesitation
Robert Pitt, BMW 318d saloon, Redruth (January 2017)
Brilliant service! Really nice guys, very friendly and don't put any pressure on you. Would highly recommend!
Neil Fenton, Mini Cooper, St Columb (January 2017)
George and Nigel were very pleasant and helpful. They did what they said they would do, they gave me a fair price for my part exchange vehicle and the only query I had was sorted out to my complete satisfaction. I would certainly recommend them to others.
Jo Glasspool, Audi A3, Helston (January 2017)
Professional, not pushy and good to deal with
Gary Bell, VW Passat cc, Shortlanesend (January 2017)
Nigel & George found me the car of my choice a Nissan Micra. The whole process went very smoothly and I am really happy with the new car .I would fully recommend Truro Used Car Centre to anybody looking to buy a car.
Brenda Hardy, Nissan Micra, Goonhavern (December 2016)
What a great place to buy a car from - I could not be happier with the service or the car I chose! Relaxed, kind, friendly staff & no pushy salesman tactics. Very welcoming to all of my family & helpful from start to finish (including an after sales check up to make sure all was going well). Would definitely recommend to anyone looking to buy a new car. Thank you!
Claire Jouvenat, BMW 320 SE, Truro (December 2016)
Great garage to deal with and staff were 10 out of 10, really down to earth and welcoming! Highly recommend this company.
Joey Moore, BMW 318 M Sport, Teignmouth (December 2016)
Excellent . Bought Nissan Qashqai .George and Nigel very helpful not pushy at all love the new vehicle and got a good deal and offer extended warranty .Definitely would recommend
Andrew Richards, Nissan Qashqai, Truro (November 2016)
I was looking further afield for a car originally but was very happy to find 'the one' so close to home. George from Truro Used Car Centre was approachable, knowledgeable and very quick to answer the queries I had about the car. Where required, he would find out the relevant information and be back in touch by the end of the day.
The car itself was well presented and clean throughout. The test drive was a decent length and combined dual carriageways, rural and town roads. Once I had made my decision I was offered part exchange for my car and a 6 month warranty on my new car was given as well. In terms of aftersales care the missing service book was tracked down to the original owner, recovered and posted which really meant a lot to me. George has also been in touch just to check the car is running well (it is!).
I'm over the moon with my purchase and would recommend Truro Used Car Centre for their quality cars, friendly service and after sales care.
Ben Thompson, BMW 118d coupe, St Austell (October 2016)
I can’t fault the service, very friendly and helpful. Would definitely recommend Truro Used Car Centre for car sales in the future
Katy Allan, Ford KA, Bodmin (October 2016)
We were very happy with the service provided by Nigel and George and would happily recommend Truro Used Car Centre
Irwyn Courat, VW Golf, Newquay (October 2016)
I bought a great little blue Mini, and I love it! Thank you for great service and communication. X
Julie Pitts, Mini Cooper, Threemilestone (October 2016)
Just to let you know the car I bought from Truro Used Car Centre is absolutely brilliant, also I would like to say the care and attention given to me throughout the sale was great.
I would have no hesitation in recommending you and the team at Truro Used Car Centre.
Jim Pascoe, BMW 320d, Newquay (September 2016)
Thankyou for being so kind and getting the car up to scratch for me to pick up Saturday 3 September 2016 I'm very satisfied with the sale and am over the moon with the BMW thankyou again for running through all the paperwork and being an excellent sales man not pushy like some are very easy to talk to and makes tea good as well thanks to Dave after sales for polishing the Beamer and spray lads for doing the scratches very pleased thanks again George any problems I will give you a shout All the best for the future.
John Dawes, BMW 118i, St Columb (September 2016)
My wife and I were very satisfied with the service you provided, we were glad there was no pushy sales talk, you made us feel welcome and it was a pleasure doing business with you.
Walter Berry, Nissan Note, Penryn (July 2016)
Wina You, VW Golf, Redruth (July 2016)
I have recently purchased a BMW series 1 convertible from Truro Used Car Centre and would like to congratulate Shaun and George for their knowledge, experience and patience in dealing with this old codger. Nothing was too much trouble and they both went above and beyond in their helpfulness - no pushiness, just good advice (with a cup of coffee).
Truro Used Car Centre has a sales team to be proud of and I will certainly recommend them to friends and family.
Steve Davies, BMW 120i, Penryn (July 2016)
Would like to thank Shaun and George for the professional service that they provided myself while looking for a car urgently on the same day. They pulled out all the stops to make sure that I could drive away on the same day with a very reliable car at a very reasonable price. I will recommend them to everyone as very pleased with the car, service, price and professionalism. Regards Ken Hillen
Ken Hillen, VW Golf, St Columb (July 2016)
I stumbled across this company via an ad on Auto Trader and so pleased I did. The customer service I received from start to finish was way beyond my expectations. As a female going to look at a car on my own I was fully expecting the hard sales talk and pushy sales tact but to my surprise I was left to look at the car and get to grips with it without someone breathing down my neck. There was no hestiation to buy it as I was given the time to make the decision without any pressure. I LOVE my new car and the aftersales I have been given is also surprising and well received! Thanks to both Shaun and George for all your help/ advice and especially to George for surviving my test drive! Would highly recommend this company and wish more people knew about it - get advertising guys!!
Tara Dickens, Vauxhall Astra, Redruth (July 2016)
It was a pleasure doing business with you and you made me feel welcomed and treated me like a 5 star customer and made everything so easy to complete. Thanks for everything.
Eddie Kulynycz, Audi A4, Staffordshire (June 2016)
Fantastic service, not pushy when trying to sell you the car. Absolute pleasure to deal with. Cannot recommend highly enough! Would definitely go there when I need a new car again.
Steve Alcock, VW Golf, Hayle (May 2016)
I would definitely recommend Shaun and George at Truro Used Car Centre as the service and help I received was above and beyond what I expected. They are both so helpful and friendly, nothing was too much trouble and they spent a lot of time giving advice, showing and letting me test drive the car, explaining everything to me and answering all my questions. Shaun was absolutely amazing with my 4 year old daughter and we felt welcome and at ease at all times. They really were so helpful, I cannot speak highly enough of both Shaun and George. The car I bought from them was perfect and drives like a dream, I couldn't be happier and wish there were more people in the world like Shaun and George who are helpful, honest and wonderful people.
Thank you to them for making my experience of buying a car successful, easy, informative and great.
Emma Steed, VW Touran, St Austell (May 2016)
Amazing service! Great car selection of genuine cars! Most honest car sales people I met in 4 weeks of searching for a car, and I went to loads!!!
Car is running like a dream, still many thanks to Shaun and George. I’ll be back one day
Todd Smith, BMW 320i M Sport, Dawlish (May 2016)
The car is superb and the whole buying process was not only highly professional, but most enjoyable too! (My daughter is nodding as I speak!)
This was car sales…as it should be!
Robert Morgan, Newton Abbot, BMW 320D (May 2016)
My dream came true thanks to George and Shaun at Truro Used Car Centre. I am now the proud owner of a cracking Audi and am absolutely delighted with it. The service I received from driving in and then a few days later driving away with my nice shiny black A3 was second to none. I would definitely recommend and use again. Thank you so much. Debbie.
Debbie Elson, St Austell, Audi A3 (May 2016)
Very happy with my car and the customer service was excellent! I visited several car sales forecourts and Truro Used Car Centre was by far the best. I was looked after from beginning to end during the purchase of my car. Shaun and George are a true credit to their industry. Shaun went above and beyond to look after me and ensure the car was in top condition. I will be returning to buy my next car from Truro Used Car Centre and recommending to all my friends and family.
Thanks for sorting everything for us and making the process of buying our new car so easy and effortless.
Also thanks for the help with the registration transfer etc as well and keeping us in the loop all week with updates on the process.
Take care and maybe see you in a couple of years when we want an upgrade.
We came in to see the guys at Truro Used Car Centre to look for our ideal vehicle. We were in no particular rush as we were returning home for a month, but when we did get back they had the perfect one for us. Shaun and George were helpful and very patient with me as I made the error of leaving my wife in
Having set out for the day with my daughter to secure her an upgraded car we were fortunate enough to stumble across Truro Used Car Centre where we able to find a couple of possibilities that ticked the right boxes. After sitting down with Shaun and confirming our requirements, a vehicle was highlighted which seemed perfect. We were taken out for a very thorough test drive on a well picked route to allow my daughter to feel comfortable with the car. At no time did we feel under pressure to make our decision which made the decision making. We considered the deal and the service too good to be true.
Paul Lowe, Bodmin, Seat
Having searched for the right 1 Series I found Truro Used Car Centre with the nicest model for very good value. Shaun and George were friendly, efficient and clear communicators making the process very easy for me. Coming from Torquay and working all week they were very accommodating and stayed open late for me to come and collect the car at my convenience. Very happy with car and how the transaction was carried out. Cheers guys
Martin West, Torquay, BMW 1 Series (April 2016)
Having visited several sales forecourts one of the reasons for returning to Truro Used Car Centre was the helpful, unpressured manner that Shaun and George showed throughout the process. Being left to look over the car in my own time and then be able to ask questions without having someone pushing for a decision was greatly appreciated and paid off as I returned and bought the car. I am very happy with the car and the after sales service and would definitely recommend Truro Used Car Centre.
Thank you both gents,
Andy Bruton, Probus, BMW 318d M Sport (April 2016)
Having seen a vehicle I liked I emailed my enquiry to Truro Used Car Centre to which they responded very promptly, a lot quicker than other garages that I enquired to. The ball got rolling very quickly and an appointment was made for me to test drive the car which was fantastic, the route was excellent enabling me to get a proper feel for the vehicle. I found Shaun to be very helpful but in a laidback manner and not at all pushy. I felt very comfortable in purchasing my car from Truro Used Car Centre.
The car is excellent and has more than reached expectations. I was very happy with the way the whole process of part exchanging and buying the new car went and the help and advice throughout the process that George and Shaun provided. I am happy to recommend Truro Used Car Centre to anyone thinking of buying a good quality used car. Once again thank you for your help.
Ian Moore, St Austell, Skoda Scout (March 2016)
After searching for a while for a specific car i came across Truro Used Car Centre.I saw the car online, but as it was a Saturday evening and out of hours, i thought i would chance it and phone Shaun who was more than happy to help regarding arranging a viewing.
As i work during the week,a week day viewing was impossible, but Shaun went out of his way to take time out of his Sunday morning to let me come and view the car. I had an amazing deal off Shaun who was genuine,not pushy and could not have been more helpful.
A first class service from someone who, very kindly, put the customers needs first before resuming his day off.
I would highly recommend Truro Used Car Centre if you are looking for a quality car.
Many thanks,regards Robert Toy.
Robert Toy, Redruth, VW Golf (March 2016)
Shaun and George have provided me with all the support I needed, and more, when purchasing my new car. They adopt a very professional manner and I certainly felt very comfortable discussing all aspects of my new car, from our very first conversation. They were happy to be contacted whenever it suited me and did there uppermost to ensure that I had the best customer care service possible. I am really pleased with the car and really pleased with the quality of presentation when I collected the car. The team had carried everything promised and I was delighted to drive away a happy customer
Matt Dyson, Wadebridge, BMW 330d (March 2016)
Very happy with the car I purchased from from Truro Used Car Centre. Shaun and George provided me with a friendly and professional service and the car is excellent.
Geoff Moyle, Falmouth, VW Golf (March 2016)
We are quite new to the south west area and didnt know where to go when looking for a replacement car. We looked on the internet and found truro used cars so thought we would go along to inspect one of their cars, on arrival shaun gave us the best service ever ! We proceeded on with sale of our car to enable us to purchase the new car, all handled very professionally from start to finish. Very competitively priced cars and excellent service, thankyou shaun and his team we know where to come in the future
Dave & Yvonne Harrison, Newquay, VW Golf (March 2016)
We would like to thank you for everything you have done regarding the recent purchase of our Ford Focus. From day 1 we have been delighted with your friendly and professional service. You found the exact car that we wanted and everything went smoothly. You both have a refreshing manner regarding car sales and are a credit to your industry. We would highly recommend you family and friends.
Tony & Sue Solomon, Truro, Ford Focus (March 2016)
TUCC may be a small player in a big field but I thank them,i.e. Shaun & George for their professionalism as well as kindness in concluding our deal for the Citroen I have just bought.I dont imagine they will remain small players for long.Thank you both.R Heason
Richard Heason, St Austell, Citroen C3 (March 2016)
Excellent service whilst going through the process of buying my new car !!
Kind Regards Debbie and Justin Richards
Debbie Richards, Falmouth, Mini Convertible (March 2016)
I've just bought a car from the Truro Used Car Centre and was very impressed by the friendliness and professionalism of Shaun and George. The process was conducted with refreshing honesty and transparency, rare commodities these days. I'm delighted to recommend the Truro Used Car Centre to any who want a straightforward deal on a used car with an excellent aftercare package. Oh, and they make good coffee too!!!
Mike Goodwin, Falmouth, Audi A3 (March 2016)
We had a very positive experience buying a Seat Ibiza from Truro Used Car Centre. It was easy to find what we were looking for on the website, and Shaun and George were both very accommodating when we turned up to look at vehicles and take a test drive. Never pushy, both Shaun and George went out of their way to be helpful and explained every step of the process very clearly. We wouldn't hesitate to recommend Truro Used Car Centre and would happily do business with them again ourselves.
Elizabeth Westhead, Penryn, Seat Ibiza (February 2016)
I thought the service offered by TUCC was brilliant. Because I work full time, Shaun brought the car I was interested in test-driving over to Penryn for me one lunch time, which was a fantastic service. He kept in touch with me, listened to my needs and accommodated them in our negotiations and in the arrangements he made for me to pick up the car after purchase. I was happy with the handover and felt confident in my purchase. Even though the team was very busy at the time (which can only be a good sign), I never felt neglected and was always called back at the agreed times. My car looked a million dollars when I picked her up – I felt like I was driving a new car because the valeting was very thorough. I am also confident that the breakdown cover and warranty provided will offer me peace of mind over the coming months in the event that the car breaks down for any reason. I would recommend the dealership as a trustworthy place to buy a good quality second hand vehicle and a place where customer service is excellent in my experience.
Nicky Luke, Redruth, Mini Countryman (February 2016)
Very happy to find the right A3 to replace my old one. Car was great, service was great, really friendly, fair and straight to the point. Would definitely buy my next car from Truro used car centre and would recommend to anyone looking for one.
Terence Summers, Camborne, Audi A3 (February 2016)
Very warm and welcoming. Very very good customer service. There was nothing
too much trouble in any way. Very good and efficient service. Would highly
recommend them to anyone.
Thanks very much Shaun and George very very happy with my new car.
Ady Trevenna, St Austell, BMW 1 Series (February 2016)
I was looked after from beginning to end during the purchase of my Audi, the car was fully prepped and cleaned to a high standard and a joy to drive away. I was offered a fair trade in price and the option to sell my old car if possible too. I've bought a lot of cars from different dealerships and can honestly say Truro used car centre was a pleasure to deal with, we will definitely be returning in the future for our next car.
Adam Lane, Helston, Audi A4 (January 2016)
From start to finish both Shaun and George made the purchasing experience a pleasure, excellent service, I will be recommending this establishment to friends and colleagues. Ian Jones Helston.
Ian Jones, Helston, Peugeot 308 (January 2016)
I received great service from both Shaun and George, who were also very friendly and welcoming. The longer than usual time spent test driving the car was great, as usually it's too little to get to grips with the car. When going through all the paperwork it was done very thoroughly making sure I understood all the terms and conditions. Lastly being able to leave my car with the garage meant I could enjoy my holiday and pick up the car after I returned.
Naomi Waters, St Erme, Citroen DS3 (January 2016)
We were very impressed with the personal service given by Shaun and George. They were honest and fair throughout. In particular, we were especially impressed with the attention to detail they gave the car when preparing it for collection. We would have no hesitation in using their services again and recommending to family and friends.
Neil Watson, Redruth, Honda CRV (January 2016)
I was very impressed with the personalised service provided by Truro Used Car Centre. The car's going very well and the after sales service provided was to a very good standard. Shaun went above and beyond to look after me and ensure the car was in good condition. In 5 years time when I am looking for an upgrade I will be sure to check the Truro Used Car Centre first.
Mark Harrold, Turo, Nissan Juke (December 2015)
The overall service we received from the guys at Truro Used Car Centre was very impressive. Having a very busy work schedule I was particularly impressed as Shaun went the extra mile and brought the car to me on a Sunday for me to have a proper inspection (not part of their normal service I'm sure).
I'm very pleased with the car and would not hesitate to recommend them to friends and family.
Mr Morrison, Bodmin, Audi A4 (December 2015)
'Having been given the run around by local dealers it was a great relief to come across Truro Used Car Centre. Dealing was simple and straightforward, with Shaun and George proving knowledgeable and very easy to get on with (bonus points for the bespoke test drive route and the very entertaining performance from Shaun's dog).
I would not hesitate to recommend them to anyone looking for an excellent deal and great customer service. Well worth the trip from South Devon- from now on I will be sure to check their site whenever I am looking for a change of car.'
Thomas Hoare, Ivybridge, Skoda Fabia (December 2015)
First of all Shaun was very helpful and I had never driven an Automatic before but he gave me a detailed explanation on the car and made it very easy. The deal itself was a great one, he's a funny guy and I had a good laugh with him.
Jacob Leech, Newquay, Mercedes C-Class (December 2015)
I found my desired car on Auto trader and gave Truro used car centre a call to book an appointment to drive the car, and I thoroughly enjoyed the test drive. The easy nature and straightforward manner of Shaun's handling was refreshing as I found him not to be at all pushy.
William Hood, Penzance, BMW 1 Series (November 2015)
A family member recommended me to Truro Used Car Centre, having previously and successfully bought 4 cars from this garage. This led me to have no hesitation in contacting Shaun to match me with my perfect new car which he certainly did. Trustworthy and a great service provided.
Shaun dealt with me in a great manner, really friendly and put zero pressure on me to make a decision. Overall great service and I will definitely be returning to purchase another car when that time comes.
Neil Pallant, Newton Abbot, Mini Diesel (October 2015)
I recently purchased a car from Truro Used Car centre and dealt with Shaun Hocking. I must say that the service I received was outstanding. Shaun went out of his way as firstly I lived quite a fair bit away from Truro. He made sure the specific items I wanted checking on the car were checked. I required cruise control to be fitted and he found an AUDI dealership which was part of his network to do it. He also arranged for me to complete the deal at another dealership making my trip back home shorter. On top of that the car was serviced, had 4 new tyres and was sparkling clean for me.
The only way Shaun could have beat the service was buy reducing the car even more..... :)
When I picked up the car it was as promised. I loved driving it back to Lancashire and love driving it every day. I cannot thank you enough and will definitely contact you when it comes to a new Volvo.
Many many thanks for making this such an enjoyable experience.
A very satisfied customer indeed
Rizwan Dala, Lancashire, Audi A4 Saloon (October 2015)
A quick line to say we are really pleased with the car. The friendly service, great communication and accurate timelines for car delivery were all first class.
Sent from my iPad
Lucy Thomasson, Newquay, BMW 118d (September 2015)
This is now my second purchase through Shaun at Truro Used Car Centre! The service was fantastic & Shaun understood all of my negotiation needs as I am a tough one to bargain with! We came to a very reasonable deal with the exchange of my car against the new one making it perfect for me. Shaun was as helpful as ever and is always willing to bend over backwards for us! Many thanks!
Jo Kessell, Penzance, VW Golf (September 2015)
Many thanks to Shaun & Alex at Truro Used Car Centre for for the manner in which you dealt with me when I visited to consider my next car. I would like to comment on the excellent service given as it is clear that all of your staff including yourself (Shaun) are very committed. The reception I received whilst you were extremely busy on a Saturday morning was very welcoming & professional. It was pleasing to note that neither of the guys were at all pushy but were actually very helpful & informative. After agreeing to buy the car I was very much kept informed which lead to an uncomplicated & sucessfull handover. Thanks again to the team at Truro Used Car Centre. I would definitely recommend you to anyone that i know.
Chris Williams, Falmouth, VW Tiguan (September 2015)
Thankyou so much to the Truro Used Car Centre team who have made the entire process of buying a used car effortless.
Massive thanks to the tireless work of Shaun Hocking who not only took time out of his own social life to make it easier for me to test drive the car, he even put some fuel in the motor for me on delivery! The work that Shaun said was going to be carried out on the vehicle before collection was done to a really high standard, the Audi A4 S Line is immaculate inside and out and is everything promised to me and more! Loving the drive!
I wouldn't hesitate in buying another car from Truro Used Car Centre and would recommend them to anyone looking for a premium car at an affordable price.
Mr D Mallett, Truro, Audi A4 S Line (September 2015)
I was delighted with the service received from Truro Used Car Centre before, during & after I took delivery of my VW Golf. I was neither pressured or rushed into anything & I was left to make my decision in my own time. Thank you so much!
Mrs Fox, Camborne, VW Golf (August 2015)
Having decided to buy my car some 500+ miles away from my home in Hartlepool I have to say that Shaun made the whole process very straight forward for me. He even got going on the day of collection at 5am to meet me at another garage within his group that were based in Dorchester, making the collection much easier for myself! The only problem that arose was with myself getting heavily delayed in traffic. I was very pleased with the kind & honest service that was provided!
Mr Railton, Hartlepool, (August 2015)
Upon first impressions when I spoke to Shaun over the phone I was very confident that I could trust him, so much so that I ended up placing a deposit on the car before we had even met face to face! The car and the fantastic level of service could only be described as 110%. Both Shaun & Alex were very welcoming on my visits to the dealership & I would happily use them again in the future. Thanks again guys I am a very happy customer!
Mr Haynes, Port Isaac, VW Golf (August 2015)
I was delighted with the purchase of my Audi A3 Sport from Truro Used Car Centre. I can say that both the car & the manner in which I was dealt with by Alex were excellent.
Rob Goldsworthy, Camborne, Audi A3 Sportback (July 2015)
I am Lithuanian & my English is not good. However i found Shaun very helpful, patient & understood me. We both managed to agree on a deal that suited us both and Shaun even helped to arrange my insurance through my own company. All of this made the process of buying and collecting my new Audi very easy & painless. Thanks Mr Shaun.
Mr Baltulis, Leedstown, Hayle, Audi A3 Sportback (July 2015)
Having previously bought from Truro Diesels (Previous trading name of Truro Used Car Centre), I was more than happy to use them again to replace my getting long in the tooth Mercedes. I have now replaced this vehicle for a BMW 3 Series. Once again i am very happy!
Mr Womersley, Tregony, BMW 325d Touring (June 2015)
I was left alone to make my decision in my own time under no pressure and not pestered constantly. This was a major deciding factor to buy the car from Truro Used Car Centre
Mrs McAllister, Penryn, Ford Fiesta Zetec, (June 2015)
Being a female and looking at new cars without the intent to buy, I was a car garages dream, thinking maybe I wouldn’t know what I wanted and was definitely in danger of being “ripped off”.
Out of boredom I had a quick scour of the internet for my ideal dream car - A VW Eos, on Auto trader I came across a high spec and perfect image of what I was looking for. Out of haste and excitement I called Shaun on a Sunday evening on his mobile to discuss it and at the time, purely to make enquiries as I hadn’t done any research and had no idea where to start.
Shaun was quite happy for me to interrupt the evening that he was enjoying with family and very quickly realised that I hadn’t done my research. Asking where the garage was, Shaun explained that he was based over 200 miles away, he also explained my options clearly and advised me to thoroughly look over the website before making any drastic decisions. Turns out, the car had only been advertised that afternoon and Shaun was in no rush to explain clearly and repeat the easy process that it could be should I wish to make my dream come true.
Typical sales man?
…. Far from it! Shaun gave me all the details I required and explored my options in great detail, he was very patient and not pushy in the slightest, giving me a good few days to consider. The fact that the car was at such a distance was a little off putting, I also had a car that I really didn’t have time to sell myself and as for finance, I had no idea if I would be accepted. I explained all my concerns at length to Shaun and once again, he spent a further few hours guiding me through the easy step by step decision making and informed me of all my available options that included finance, part exchange, service history and the history of the garage.
The deal breaker…
I couldn’t of asked for a better or more suitable tailored deal from Shaun, he really did go above and beyond his call of duties when it came to the crunch. Shaun offered to meet me at a reputable garage which is part of the group on the half way mark in Taunton for me to test drive the car with absolutely no obligation to buy. He assured me the car would go through an 81 point check, be M.O.T’d, would include tax and 7 days free insurance ready for me to drive home, should I make that decision. He worked out all my finance and offered to part exchange my car in order to make my dream affordable. Not only that, but he gave me every single minor detail that I asked for with regards to the service history, spec, previous owners and organisation details.
Now, I did explore my options in other areas of the internet and came across a number of cars that were a similar cost, age, specification and a in a closer location but it was really the customer service that had me driving to Taunton at 6:30 AM on a Saturday morning. Shaun had kept in touch throughout the (what seemed like forever) two week wait, keeping me updated of any changes and work done to the car to ensure it was perfect for me to test drive.
Bearing in mind Shaun had his own duties and garage to run in Truro, the process wasn’t rushed and was highly informative. I was offered refreshments and as much time as I required to test drive and learn about all the gadgets on this beautiful car that pictures just didn’t do justice for. I can’t express enough in words, how impressed I was by the service I received and Shaun’s patience with questions that I’d probably asked 20 times before.
There was no way I was going home without the Eos that lived up to every bit of praising that it received.
Absolutely, I would recommend Truro used car centre to anybody that is looking for a new car, no matter where your location is or what you require, pick up the phone to Shaun because it seems that anything is possible and no order is too high. Benj is great too, just as informative and polite!
Truro used car centre is one of many garages within its organisation and you’ll be surprised where your nearest dealership is, to squash any worries on warranty details.
Two weeks on, I still feel spoilt and absolutely love driving my Eos, even disturbing Shaun one last time on a Sunday afternoon just to profusely thank him for his service, patience and thoroughness.
They have a customer for life in me!
Mrs Wicks, Leminton Spa, Volkswagen EOS (June 2015)
Very pleased with overall service. The sales process was very transparent and the cards were literally laid on the table with no waffle. A good clear explanation on everything.
Mrs Duguid, Lostwithiel, Renault Clio Extreme (May 2015)
I came back to Truro Used Car Centre to consider buying my second vehicle from them because of the exceptional level of customer service I received the first time round. Shaun was able to reproduce this as I expected, the attentive customer service and a fair deal on the Mondeo.
Many thank, Colin.
Mr Curnow, St Austell, Ford Mondeo Titanium X (May 2015)
I was very happy with the service I received during the purchase of my new car. After sending an email to enquire about the car, I had a very quick response back. Within a few hours Shaun had turned up at my doorstep with the Astra, all the way up in Princetown, as it was tricky finding the time to get down to
Having had a description over the phone the car was every bit as good and some. Very satisfied with the service and would say Shaun is very professional and Truro Used Car Centre is what I would call a “female friendly” garage.
Thanks for your help.
Mrs Finch, Tavistock, Vauxhall Astra (May 2015)
Unfortunately I had my BMW 1 series written off shortly after taking delivery of it. I searched Auto Trader and found a similar car to the one I had just lost at Truro Used Car Centre. I telephoned to find out more information on a Sunday when they were closed, but found the out of hours number and got through to Shaun. I was provided with all the information that I needed to make me feel confident about making an appointment to come and view the car.
Shaun had explained to me before I came in on the bank holiday Monday the car had only just come in and hadn’t even seem a bucket of water. My first impression of Shaun was that he was trustworthy and genuine.
Everything we agreed on that required attention was done as promised. I am more than happy with everything and feel reassured this would be the case if my car ever had to come back for aftersales work.
Mr Potter, Hollywell Bay, BMW 120d (May 2015)
I had been looking for months for a nice Golf diesel. I regularly called into Truro Used Car Centre whilst my wife did the shopping in
I jumped in the car with Shaun and we went off for test drive to Carnon Downs to meet my wife and get her verdict, but by this time I had already made my mind up. Overall, very happy with the car and very happy with the service.
Mr Tresidder, Stithians, VW Golf Bluemotion, (April 2015)
Having searched the internet for my next car I spotted a Mini Convertible at Truro Used Car Centre which I liked the look of. I made an appointment to come and view the car but it was to late in the day to drive it through the
Massive thanks to Shaun and Benj for everything.
Mr Mallas, Portreath, Mini Cooper (April 2015)
This is the second car I have bought from them and I have also recommended this garage to several friends and family and they have all bought cars and been very happy with the service. I will definitely be coming back for my next car in the future.
Mr Harvey, Truro, Ford Focus (April 2015)
Many thanks to Shaun and Benj for looking after us with the purchase of our new car. The whole process was dealt with in a very professional manner and I was even collected from my house with my children on the day of handover as I had no car to part exchange. The after service we experienced was also very easy and efficient.
Mrs Carter, Truro, Audi A3 Sportback (April 2015)
I needed to change my BMW 320 saloon to a BMW touring and having found the perfect car on Auto Trader decided to call in and take a look. The car was better than expected and we were looked after very well by the guys in the office. We were offered a very good deal and decided to go ahead and at no point was I under any pressure. Would definitely recommend.
Mrs Symons, Bodmin, BMW 320d Touring (April 2015)
We were very impressed with the overall response and service from Truro Used Car Centre, having made our first point of contact on a Sunday. We arrived at Newham to find out that the dealership was closed, but called the out of hour’s telephone number and got straight through to Shaun. Shaun offered to bring the car to us in Bodmin the following day, on his day off, as this was very convenient to us.
Overall we were very pleased with the level of service we received from both Shaun & Benj and would thoroughly recommend this garage to anyone looking for a great car, with great customer service.
Mrs Haimes, Bodmin, Fiat 500 Lounge, (April 2015)
Miss Hadden, Tregavethan, Audi A3 S-Line (March 2015)
Upon arriving to TUCC I was made to feel most welcome. First impressions of Shaun and Benj were very pleasing and although there were three other couples in the office at the time we arrived, we weren’t made to feel left out and were dealt with pleasantly and efficiently. Best thing I saw from their customer feedback before travelling down to
I called in regarding a BMW 120d convertible and needed some very detailed information as I was nearly 300 miles away. Shaun called me back fairly swiftly once free. After gaining everything I needed to make a confident decision it was the right car from the right person, I decided to go for it. Everything Shaun said he would do – he did. I can’t fault anything about there service. Benj was brilliant and very helpful. I am more than happy! I was always feeling re-assured despite my 600 mile round trip. We were made to feel very welcome once arriving at the dearlership Saturday morning after our 3:30am start, being greeted with nice hot cups of tea and coffee. It was well worth it going home in a fantastic 120 convertible M Sport. Delighted!
Mr Temple, Milton Keynes, BMW 120d convertible (March 2015)
Mr Farman, Bristol, BMW 320d Touring (Febuary 2015)
I would recommend Truro Diesels to anyone looking for a new or used car. Shaun Hocking wasn't pushy at all and seemed to care more about getting us the right car than making money. We got a great price and have had great service! He went the extra mile for us! 10 out of 10 for service and price!
Mr Bee, Truro Cornwall, Vauxhall Corsa Energy (January 2015)
Saw an Audi A4 Avant advertised on auto trader website and called to speak with the sales manager Shaun. We arranged to view the car on the Sunday as a special appointment, when they would normally be closed. The car was just as we had hoped and agreed a deal. To make things even better Shaun arranged to deliver the car to us in Brixham the next day. Great Service and would definitely recommend this garage to anyone.
Mr & Mrs Luscombe, Brixham Devon, Audi A4 Avant (January 2015)
We telephoned to enquire about a Golf advertised and decided to come down to
Mr Phillips, Bideford, Volkswagen Golf GT 140 (January 2015)
We are very pleased with our new VW Polo and travelled all the way from Hampshire to
We came in to look at a VW Golf we saw on the internet. Having looked the car that has only just arrived, we paid a deposit and inspected it the following week when fully prepared. We found Shaun and Benj very helpful and definitely not the usual “pushy” type of salesman associated with car sales. To summarise we were dealt with professionally, kept informed and everything went to plan smoothly. Thanks.
I had been looking for a Audi a3 for a few months without much luck when I found one on the internet at truro diesels. I went to view it and found it exactly as described on the website. After a good test drive, and Shaun offering me a very reasonable price on my vw golf which I was part exchanging we did a deal. I am very happy with the car and the friendly service provided by truro diesels and would highly recommend them.
Mr Squire, Okehampton, Audi A3 1.9TDi Sport (December 2014)
Just a short note to say thank you for supplying us with a lovely Volkswagen Golf TDi today. We spent the afternoon having a drive to check it out. We are really pleased, the car is in superb condition and is better than we hoped for. You do not do the ‘hard sell’, which we like and your friendly service is much appreciated. We would thoroughly recommend your business to anyone after a diesel car.
PS… thanks to Benj also for taking us out on a couple of test drives.
Mr Pryer, Falmouth, VW Golf GT TDi (December 2014)
We came to Truro Diesels on a chance visit whilst looking for a crew van, having caught a bus into
Having reflected back on our nice experience at Truro Diesels, (without even buying a car) we were very taken by Shaun and Benj’s friendly courteous manner. We came back the following day having already decided we would like to buy a car from them. Although Shaun was very busy on the Saturday we returned, he was still able to deliver a high standard of service.
Being very confident we were buying the car from the right company, we quickly settled on a good, fair deal. Benj and Shaun kept us informed with the cars preparation progress and took delivery on Tuesday afternoon.
Mr Clements, Newquay, Ford Focus Titanium Est (December 2014)
I was very pleased with the comprehensive service which I can only describe as being a smooth and simple process, with life made easy with disposal/part exchange of my old car. Shaun and Benj were really nice people to deal with and I am very pleased with our new car. Highly recommend Truro Diesels.
Mr Jones, Polruan, Kia Sportage (November 2014)
"Dear Shaun and James
I wanted to take this time to thank you both for all of your hard work leading to me purchasing my used car. I feel people are very quick to write reviews when they have a negative experience but not when they have a positive one, that's why I felt compelled to share my 'story' as I feel reviews like this are needed to help reassure people (especially those that may have had a poor experience with used car garages in the past or perhaps never used on before) that there are some good guys in the industry!
I had effectively convinced myself that I was going to have to venture outside of Cornwall to get my next used car due to my budget and what I wanted to get for my money and this was already seeming like it would be a frustrating task as I was unfamiliar with any of the smaller garages and they either had no reviews or poor reviews and the larger car supermarkets had no room to negotiate on the price and wouldn't take deposits, meaning I could journey 200+ miles to find it had been sold that morning.
Coming to terms with the fact I may need to keep my existing car for another year (which I really didn't want to do) I stumbled onto your forecourt and from the get-go I could tell that you were informative, realistic and determined to find me my next car. And that is exactly what you did, less than two days later you proposed a fantastic deal on a car that was on your forecourt but initially over my budget. Far too good a deal to pass up I snapped it up after a short but satisfying test drive and the rest, as they say, is history!
As well as your wonderful customer service, I was reassured by the brand, knowing you had the support of many main dealers in Cornwall and Devon and were able to provide additional and essential extras such as warrantee and GAP insurance, which I believe anybody would be mad to avoid!
Furthermore, I was able to experience your after-sales process when the car had a few niggles within a few weeks of purchasing. Identified as a known fault with this marque you were quick to rectify the problem, providing a courtesy car until mine was ready and it was not even ran through as a warrantee claim.
In summary, I urge anybody local (or national) to speak to Shaun and James about their next used car, whether they see it on the website/forecourt or not - you will not be disappointed!
Thank you both again for your wonderful service, I look forward to the next time - not too soon though, I'm enjoying this car too much!
Mr Atkin BMW 118D M SPORT (October 2014)
"Hi Shaun , I'd like to say a big thank you for taking the time to go through all the details of the Golf GT 140 that I brought from you, I was very impressed with the service you provided, you did everything that you said you would to the car, even down to putting half a tank of diesel in, I would use Truro Diesels again and would recommend it to others. Many thanks Genevieve." Volkswagen Golf GT 140 (October 2014)
"I found a car I really liked the look of, but live 200 miles away from Truro Diesels and was working 400 miles away, so 'popping round to view the car' wasn't really an option. Not a problem when you are dealing with Truro diesels... As you can imagine, there were numerous phone calls from me with questions about the vehicle and every time I found Truro Diesels to be friendly and helpful, with no question at all too simple or complicated.
I decided I liked the sound of the car but hadn't seen it or driven it.. Again, Truro Diesels approach is so refreshing... I put down a deposit on the vehicle to secure it until I could make the journey. This deposit was 100% refundable if the vehicle was not as described or I found something I wasn't happy with - where else do you get that!!!
A week or so later I made the journey and was delighted with what I found, the car was, if anything, better than described. Naturally the deal was done, which was a very professional yet friendly process.
To sum up, from start to finish I found Truro Diesels exceptionally friendly and helpful. They have processes in place to help potential buyers (especially those from afar) and they do not apply any pressure what so ever. In my view, a benchmark model for car sales." Mr Shorthouse, Audi A6 (September 2014)
"This is the third car that I've purchased from Truro Diesels now and I couldn't be happier. I think the main reason that I keep coming back is the excellent aftersales care that I've always receieved from all the guys up there; they really do care about me and my new car. I will definitely be back again when it's time for car number 4!" Mr Lock, Truro, BMW 118d SE (August 2014)
"I needed to purchase a good quality car for my business and when I saw the Audi A3 that was at
"This is the 2nd car I've purchased from Shaun at
Miss Adkins, Saltash, Toyota Yaris (July 2014)
"Having turned up on a Saturday and driven our new Land Rover, Shaun very professionally set up a deal to suit both me and my husband. There was a bit of negotiating to be done but I have to say it was completely fair and stress-free. We agreed to collect the car the following Friday and we were kept up-to-date all week. Everything went as planned and we were very happy. I had a bit of an issue with the Parrot Bluetooth kit on the car when I got home but a quick call to Shaun soon sorted the problem. He coached me through pairing my phone and it now works perfectly. Very good experience indeed!"Mrs Rowe, St Austell, Land Rover Freelander (July 2014)
Mr Sleep, Liskeard, Volkswagen Golf GT 170 (July 2014)
Mr Franklin, Falmouth, BMW 320D Touring (June 2014)
Mr Wells, Helston, Audi A4 Avant (June 2014)
I have recently bought a Toyota Auris from Truro Diesels. The service I received throughout the purchase was exemplary. Both Shaun and James were friendly, communicative and clear in all aspects of the selling process; I felt thoroughly informed throughout. There was no 'hard sell' involved, I was allowed to look at the cars at my leisure and make my own decision about which car would be most suitable to my needs and budget. Once I'd made that decision the car was ready very promptly, having been MoT'd, serviced and taxed. I was delighted that Shaun had also arranged for the front tyres to be replaced even though they had passed the MoT. The evening I bought the car I had some concerns regarding the tyres so Shaun drove from his home that evening to have a look at the car and re-assure me that everything was fine. My concerns were completely groundless but Shaun took them very seriously and was happy to help me out despite it being a Saturday night during a World Cup penalty shootout! I now own a car which I'm extremely happy with and believe that Truro Diesels have given me an excellent deal on this purchase. I would recommend this garage to anyone wishing to buy a car and indeed, I've already recommended them to my friends. Thank you, Truro Diesels!" Ms Liversedge, Truro, Toyota Auris (June 2014)
Mr and Mrs Lawrence, Penryn, Audi A4 Avant (June 2014)
"I called in to Truro Diesels one evening after hours to have a nose at a Nissan Navara I had seen in the West Briton. It looked good and the site looked clean and tidy so I came back on Bank Holiday Monday to meet Shaun. As well as us getting on really well I found Shaun to be really helpful and he couldn't do enough for me. Over the next few days there was a bit of work to be done to get the best deal for both us but I was kept totally informed and in the end enjoyed a fast and efficient service. When it came to handover day the truck was clean, tidy and ready to go all in time. Thank you very much, Truro Diesels!" Mr Luckett, St Austell, Nissan Navara Outlaw (June 2014)
"I came to Truro Diesels on a Saturday to take a look at a Mini Clubman in dark red; nice colour! I met with Shaun and James and they were helpful, friendly and gave me all the info I needed. I liked the car but wasn't in a position to decide right then. It had been quite a long time since I'd last changed my car! I kept in touch with Shaun, eventually deciding to go ahead with the purchase in a confirmation message sent at 10pm on a Sunday night! The deal we arranged suited me very well and I was pleased with the handover, the guys really took their time to explain all the cars features in detail. I have to say that since that day I have suffered a few teething problems but James has been out to visit me on more than one occasion to help clear up the issues. Truro Diesels service has been great and I really do need to say thanks to them all." Miss Edwards, Falmouth, Mini Clubman Cooper (May 2014)
"As a regular visitor to Newham Industrial Estate I was aware of Truro Diesels' location. I remember being drawn in to have a look by their clear forecourt layout and very well presented cars. On my first visit I looked at a car for the wife but she wasn't keen on it, however I was in the market for a car for myself and I kept calling back to keep my eye out. When the Passat came along I really liked it and once again Shaun and James' customer care was excellent and they were both very knowledgable when it came to explaining the features of the car to me. It really is the easiest car-buying experience I've ever had and I will definitely be recommending Truro Diesels to friends, family and work colleagues." Mr Harris, Camborne, Volkswagen Passat (May 2014)
Mr Genower, Redruth, Skoda Octavia Estate (May 2014)
"I work close to Truro Diesels and I'd walked up there for a little look around at about 6.20pm with my husband to find Shaun just locking up. He stopped to have a chat with us and seemed like a really friendly guy and he was more than happy to unlock the compound again so we could have a look around. We looked at a Peugeot 207 and I came back a couple of days later to test drive it. I loved the car and it was a cracking drive but I had to say no as it was a 5 door, something I just didn't need. I was then really pleased when 3 days later Shaun came back to me to say he'd found an almost identical 3 door! He brought the car to my work and I just loved it, they'd really gone the extra mile to help me out. Shaun constructed a fantastic deal for me and was able to turn the car around really quickly to suit my urgent requirements in light of starting a new job just a few days later. I really wanted to just say a massive thanks to Shaun, James and everyone at Truro Diesels. They were friendly, trustworthy and professional and I felt we had a great rapport with them. I will be recommending!" Mrs Crocker, Truro, Peugeot 207 (May 2014)
"My wife and I were heading into Truro along the Probus bypass when we saw the Truro Diesels demonstrator car (below) advertising from the layby. If it hadn't been there, I highly doubt we would have gotten up to visit them but as it was we could clearly see the words "Newham Industrial Estate" and "Heron Way" so we decided to pop in. We'd been looking for a quality, economical small car and Truro Diesels had a pretty looking Ford Fiesta for sale which ticked all the boxes. Our first impression of Shaun and James was really positive and they were a pleasure to deal with when presenting and demonstrating the car. We were keen to go ahead but were unable to pick up the car for several weeks. Shaun was totally fine with this and kept us informed all the way through the preparation period, soon leading up to the day we collected the car. It was immaculately prepared and exactly what we were hoping for. Thanks very much guys." Mr Oatey, St Austell, Ford Fiesta (April 2014)
"I'd been looking for a family car for quite a while when I came across the Truro Diesels website. I have to admit I'd never heard of them but things certainly looked good on first impressions and they had the Citroen C5 available at a price to suit us. I went to visit them on a Saturday morning with my Dad and it certainly seemed like a nice car but I had a few to look at so agreed to call Shaun back later that day. I spoke with my wife and she was keen to see the C5 so we went back later anyway. Shaun and James introduced themselves and my wife was instantly taken with their professionalism and friendly manner - I think she'd made her mind up there and then! After a good test drive demo with James we were able to agree a fantastic deal with Shaun and I just also wanted to say a special thanks for the quick turnaround. Having agreed the deal late on a Saturday Shaun said he would do his upmost to have the car ready for Tuesday as per our request but couldn't promise it. I was delighted when he called me on the Monday evening to say it was good to pick up the following afternoon. We are both very happy and thanks very much to Truro Diesels." Mr Rundle, St Austell, Citroen C5 (April 2014)
"We visited Truro Diesels with very little idea of what we actually wanted. We had a quick chat with James and he was very reassuring, clearly explaining how a deal could be put in place that would really work for us. We drove the A3 and it was just fantastic. James and Shaun were both very helpful and we are now the very happy owners of a beautiful black Audi A3. My partner works away in London a lot and Shaun was able to provide us with a 3-year warranty that gives us both the peace of mind we need. Thank you Truro Diesels for catering for our needs, we will be recommending!" Miss Godfrey, Newquay, Audi A3 (April 2014)
"I first saw the Renault Megane for sale from Truro Diesels on their Autotrader page. I'd been looking for a car just like it so I called in and found Shaun to be very helpful and straightforward to deal with. He wasn't at all pushy and we agreed a deal that suited me very well. I'm absolutely delighted with the car as well as the service that I received from Truro Diesels. I'm now the very proud owner of a stunning Renault Megane GT Line and I definitely feel like I've gained a brilliant all-rounder to last me many years. Thank you to all at Truro Diesels." Mr Luck, Newlyn, Renault Megane GT Line (March 2014)
"I can remember first seeing my car on eBay, it didn't look like it'd been there long so I made a phonecall to Shaun who told me he had only had the car a day. I made an appointment to see it a few days later but had a phonecall from Shaun later that day to say he had received more interest in the car. He honoured the fact that I had seen the car first and brought it to me that evening so my wife and I could see it. We couldn't believe the quality of service and the car was a beauty. We agreed a very good price and I have to say there was no hard sell from Shaun whatsoever, he simply gave me the best possible chance to nab the car and I can't say how important that was in me making my decision. I was kept informed all the way and the car was delivered to me looking absolutely perfect. I was very pleased indeed with the whole Truro Diesels experience." Mr Holbrook, Newquay, Audi A4 S Line Avant (March 2014)
“I was at home hunting on eBay one Saturday morning when I came across the X3. It ticked a lot of boxes; it was black, 2 litre turbo diesel and had the 6 Speed M Sport manual gearbox. I decided to shoot down to Truro Diesels where I was looked after by 2 very friendly and knowledgeable salesmen in Shaun and James. They allowed me a good test drive, talked me through all the cars features and worked hard to get the best price for my old car. I can’t thank them enough for their efforts. I also want to say how refreshing it is to receive such a personal service. I’m very pleased with the car and the Truro Diesels experience as a whole.” Mr Beard, Truro, BMW X3 (March 2014)
"I can still remember the first time I saw an Alfa Brera on Top Gear years ago and I said to myself then 'I want one of those!'. When I saw the Brera that Truro Diesels had for sale on eBay I just loved it straight away. After a chat and a super demo drive with James and Shaun they set up a deal that really worked for me and they never put me under any pressure all the way through. I couldn't be happier and I feel like the proudest Alfa Romeo owner in Cornwall! I will be more than happy to recommend Truro Diesels to anyone." Mr Hall, St Austell, Alfa Romeo Brera (March 2014)
“I called Truro Diesels with a view to arranging a test drive for the Peugeot 308 and instantly made my mind up that I would be happy to buy a car from Shaun. He was warm, friendly and trustworthy on the phone and meeting him in person only served to confirm those feelings. We are now the very happy owners of said Peugeot 308 and we cannot praise Shaun and James enough for their handling of both the purchase of the car and the aftersales care they have provided. We will certainly be recommending Truro Diesels to everyone.” Mr and Mrs Hannaford, St Columb, Peugeot 308 (March 2014)
“I came to Truro Diesels having already visited a few other car dealers. My instant first impression when meeting Shaun was that both he and the company seemed very trustworthy as well as friendly. I didn’t quite find what I was after the first time but we kept in contact and, after arranging a second visit, I found a beautiful blue VW Golf that suited all my requirements. I had brought along my Father-in-Law who seconded my opinion of Truro Diesels and, after a lengthy test drive with James, we were both keen to finish the deal. I can’t speak highly enough of Shaun, James and everyone at Truro Diesels. Thank you to you all.” Mrs Gapp, St Agnes, Volkswagen Golf Match (March 2014)
“We were searching for Quality Used Cars Cornwall on Google when we found the Truro Diesels website. We were very impressed with the site and spotted a BMW 320D Touring that was exactly what we were looking for. We arrived at Truro Diesels on a Monday and by the Saturday we were collecting the keys on our immaculately presented new 3 Series. Shaun and James were very kind and the whole handover was very smooth. We are delighted with the car.” Miss Proud, Truro, BMW 320D (February 2014)
“I contacted Shaun at Truro Diesels with a view to upgrading my car. As someone who could never claim to be an expert on cars I felt fully reassured by his honesty and professionalism. Shaun was able to identify my personal needs and requirements and the vehicle he suggested for me turned out to be EXACTLY what I wanted. The Volvo is a real quality car and I couldn’t be happier, it’s perfect. I will definitely come back to Truro Diesels. Thank you very much to Shaun and all the team there.” Mr Desmonde, Truro, Volvo V50 (February 2014)
"We have had a brilliant experience at Truro Diesels. We spent a long time looking around Cornwall for our next car but we were both made to feel extremely trusting of not only the good stock but also the obvious professional care and attention of Shaun and his team. Such was this trust and confidence we ended up coming back to eventually buy our new VW. We were extremely happy at every point, from our initial meeting right up to the sale and felt we paid a very fair price. But better was to follow with the AMAZING aftercare we received on a few very minor problems we later encountered. No questions were asked and Shaun made sure everything was sorted to our satisfaction. We couldn't be happier, and will no doubt be back for our next car. As I am sure will others whom we have recommended. Thanks guys." Jake and Melissa Ash, Truro, Volkswagen Golf Plus (February 2014)
“I was on the hunt for my new car when it was my Dad who suggested Truro Diesels. He said that he had heard they had a fantastic reputation and a quick search on Google led me straight to their professional looking website that certainly helped to back this up. I got hold of Shaun and following a good look around I found and test drove the Astra and decided it was the car for me. I’m very happy with the whole experience provided by Shaun and James and the car itself is fantastic.” Mr Majer, St Austell, Vauxhall Astra (February 2014)
“I came to Truro Diesels very early one Saturday morning to have a look at an awesome Seat Leon. Shaun and James were both very polite and friendly guys and they allowed me a good long test drive in the car. I made my mind up there and then that it was the car I was looking for and they arranged the whole thing in a really genuine manner. I’m very pleased with the car and will definitely be recommending Truro Diesels.” Mr Stephen, Helston, Seat Leon (February 2014)
“This is the 2nd car I’ve purchased from Truro Diesels within the last 6 months on account of the first one being unfortunately written off! Following the accident I didn’t hesitate to contact Shaun again and he managed to find me an almost identical replacement. I cannot speak highly enough of Shaun for what he has done for me.” Mr Colbert, Falmouth, Volvo V50 (January 2014)
“As someone who is already something of a BMW enthusiast, I was keen to test drive a 3 Series Estate once my wife and I had decided we needed to upgrade our small hatchback to something bigger. I found Truro Diesels via their smart website and booked a drive in the 320D. Fast forward a couple of weeks and we are the proud owners of the 3 Series. I highly recommend Truro Diesels for their excellent customer care.” Mr Nightingale, Chacewater, BMW 320D M Sport (January 2014)
“I have recently purchased a lovely Ford Galaxy from Truro Diesels following a recommendation from a friend and would just like to say that I loved the service, love the car and will be referring all my friends to the guys up there. Thanks very much.” Mr Mitchell, Falmouth, Ford Galaxy (January 2014)
“Following on from collecting my new car I would just like to say that I am delighted with the purchase and the very professional service which I received from Shaun and James at Truro Diesels.” Mr Carpenter, Shortlanesend, Audi A3 (January 2014)
“I spotted the Citroen Dispatch in the West Briton newspaper and, given that it was exactly what I was looking for, called to arrange a viewing. I was travelling up from Penzance and upon arrival realised that I had forgotten my driving licence and was therefore unable to test drive the van. Shaun was very understanding and arranged for the van to be brought to my house for me to test drive, something that really helped me make up my mind about purchasing the vehicle. I have since been absolutely delighted with the van and owe a big thanks to everyone at Truro Diesels.” Mr Jenkin, Penzance, Citroen Dispatch (January 2014)
“I am now the proud owner of a shiny Renault Clio and I just wanted to express my thanks to Shaun at Truro Diesels. He wasn’t your typical pushy salesman and understood my desire to look at all options before deciding to go ahead with the Clio. The transaction was painless and the service really was great. I also have to give extra thanks for the way the car was turned around so quickly. I have already recommended Truro Diesels to my friends!” Mr Baker, Falmouth, Renault Clio (January 2014)
“We completed the purchase of our Skoda Fabia just a week ago and I would like to say how pleased I am with the whole service provided by Shaun and James at Truro Diesels. The transaction was totally painless and I am extremely happy with how the car is going.” Mr and Mrs Beckham, Redruth, Skoda Fabia (January 2014)
“I recently completed the purchase of a Mercedes E-Class from Truro Diesels and wanted to express my thanks to Shaun. He ensured the whole process was a good experience and made sure the purchase was a very easy one for me.” Mr Bailey, Truro, Mercedes-Benz E320 (January 2014)
“Having very recently purchased my VW Golf from Truro Diesels I have to say I am very impressed with the service and professionalism displayed by Shaun. The whole experience was pleasant and I’m very pleased with the car itself.” Mr Wilby, Newquay, VW Golf (December 2013)
“I collected my new Volkswagen Eos from Shaun at Truro Diesels recently and I have to say I was very impressed with the manner in which the sale was dealt with. Would highly recommend to anyone!” Mrs Richards, Truro, VW Eos (December 2013)
“This is now the second car I have purchased from the guys at Truro Diesels and once again their service was exemplary. Shaun arranged for the car to be brought to my house which just made the whole process smooth and easy. Many thanks again!” Mr Cavender, Indian Queens, VW Touran (December 2013)
“I was very happy with the service I received from Shaun at Truro Diesels during the purchase of my Mazda 3. He was able to ensure that the car was quickly ready in time for me to take it on a road trip to the
“At Truro Diesels I found Shaun to be very easy to deal with. He kept me informed the whole way and ensured I got a good deal. I also cannot flaw the aftersales service at Truro Diesels. Very impressed indeed.” Mr Cooke, Redruth, Audi A4 Quattro (December 2013)
"I would just like to express my thanks to Shaun at Truro Diesels. The car was absolutely perfect for us and Shaun made sure not to push us into a decision, something that makes a welcome change these days. I will be recommending Truro Diesels to anyone looking to upgrade their car." Mr Kelynack, Hayle, BMW 3 Series Touring (December 2013)
"I saw a Volkswagen Golf advertised in the West Briton and telephoned Truro Diesels to see if it was still available. I spoke to Shaun and he made me an appointment to view it, I really liked the car and in my own time without any pressure I decided to buy it. I'm really happy with the car and the level of service I received from Truro Diesels." Miss Kessell, Goldsithney, Volkswagen Golf (November 2013)
"We came to Truro Diesels on a busy Saturday, but we didn't have time to stop and look properly, we left our information with Chris and arranged to speak again the following Monday. On Monday the car was brought to our house for us to test drive and inspect it, we loved it and bought it! Thank you very much." Mrs Lilly-Bricknell, Carnon Downs, Volkswagen Golf Estate (November 2013)
"I saw the car at Truro Diesels and was very impressed with the overall service I received from start to finish. I even got a telephone call afterwards asking me if everything was okay with the new vehicle." Mr Curnow, St Austell, Land Rover Discovery (November 2013)
"Saw the car advertised in the West Briton and arrived at Truro Diesels where I was greeted by Shaun. I was looked after very well and felt very relaxed with his friendly and kind manner. Collected my car and, as promised, I was kept updated and informed along the way. I am delighted!" Mr Bray, Truro, Volvo XC70 (November 2013)
"Very impressed with the standard of customer care from Shaun at Truro Diesels. Very straight forwards and no pressure. It all went well and I'm delighted with the new car. I was kept informed that makes a pleasant diffrerence." Mr Warren, Carnkie, Seat Altea (October 2013)
" I have just collected my new car and have to say I was very impressed with the high level of service received from Shaun the Sales Manager and Chris at Truro Diesels. Thoroughly recommend them for a quality car with quality service. Thanks." Mr Slade, Redruth, Peugeot Partner (October 2013)
"This was the first car I have bought from a used car garage for some while. I was very impressed with the level of service and professionalism I received from Shaun. It made the whole process very easy and straightforward." Mr Rabey, St Issey, Land Rover Freelander (October 2013)
"This is now the second vehicle I have purchased from Truro Diesels! Very good service and value for money. Would recommend Shaun at Truro Diesels to anyone looking for a good car and superb customer service." Mr Prentice, Truro, Audi A4 Avant S-Line (October 2013)
"Shaun advised me very well and explained everything very clearly. I would recommend using him to sell your a car. Oh and I should mention; the coffee was very good!!" Mr Colbert, Falmouth, Volvo V50 Sport (October 2013)
"I was delighted with the service I recieved from Shaun. His in-depth knowledge and guidance made buying a car from Truro Diesels an absolute pleasure. I will be recommending them to all of my friends." Mr Fry, Tresillian, Volkswagen Golf (October 2013)
"Following a car accident where my car was written off, I came to Truro Diesels where I found a lovely VW Golf. Shaun was a pleasure to deal with from start to finish. Friendly and very accomodating. Shaun was very professional but not your typically pushy salesman." Miss Mather, Taunton, Volkswagen Golf GT140 Diesel (October 2013)
"I must say it was a particular pleasure to do business with Truro Diesels. Nick and the team there have excellent product knowledge and their friendly manner made completing our purchase a breeze." Mr Robathan, Goonhavern, Volkswagen Passat Estate
"This was the most stress free car purchase I have ever made. Also had a lovely weekend in Cornwall!! Many thanks to Nick and the rest of the team at Truro Diesels." Mr Ward, Birkenhead, Chevrolet Captiva
"Very impressed with the level of service provided by Nick and the team at Truro Diesels. The whole transaction was professional and the car itself was presented to a very high standard. Thanks again." Mr Stepto, Helston, Honda Civic V-Tec
"I have recently purchased and collected a stunning VW Golf GT TDI in Black. I am extremely satisfied with the service received from Truro Diesels and the car was presented to me beautifully. Nothing was too much trouble and I couldn`t believe how easy the transaction was. All in all I'm extremely happy with both the car itself and Truro Diesels. Highly Recommended. Thank you." Miss Salmon, Volkswagen Golf 2.0 GTi TDI 140
"We would like to thank Truro Diesels for the professional and efficient way in which we acquired our car on Saturday. Nothing was too much trouble to explain to us and we were very impressed with the care and attention given to ourselves. We will certainly be recommending Truro Diesels to all. Many Thanks." Mr & Mrs Jarvis, Truro, Volkswagen Passat Estate TDI
"We would like to thank Truro Diesels for all the help and advice they gave us when we bought our Astra. Nothing was too much trouble and the car is fantastic. Thanks again" Mr & Mrs Curry, Truro, Vauxhall Astra CDTi
"I would like to thank Nick and the team at Truro Diesels for the excellent service I recieved when buying my new `truck`. I had specific requirements and I know the team searched high and low to eventually find what I was looking for. The presentation of the vehicle was very impressive and underlined how professional these guys are. I would recommend Truro Diesels for meeting and indeed exceeding my expectations. Thank you to all the team." Mr James, Helford, Toyota Hi Lux
"We have just purchased a fantastic and immaculate car from Truro Diesels. This is the first time we have purchased from a Car Dealership and we could not have been more impressed with the service and customer care. Nick Jones organised the whole transaction and kept us up to date with regular e-mails and telephone calls. The car was even delivered to our home address looking perfect. We have been very happy with the whole process and would like to thank everyone involved." Mr & Mrs Williams, Porthleven, Saab 9-3 1.9TiD Sportwagon
"I found Truro Diesels over the Internet, after spending several days searching through different Web Sites. The Web Site for Truro Diesels was very easy to use and gave a professional image of the company. On contacting the guys there, the buying process seemed very easy and straightforward. They were very knowledgable about the vehicle in question and answered my questions promptly and honestly. I didn`t feel harassed and felt that I wanted to buy the car from them. Once the agreement had been made, Truro Diesels understood the distance I was travelling in order to collect the car and allowed me plenty of time to make the necessary arrangements. On handover day, only a week later, the vehicle was prepared to a very high standard. They guided me through the paperwork and made sure I was happy with all of the controls before my long drive back up the motorway. They even programmed my mobile phone into the Bluetooth! I recommend Truro Diesels for their professionalism and customer service." Mr M, Nottingham, Cadillac BLS 1.9D Elegance Saloon
"After spending many months scouring the internet looking for my ultimate Rover 75 Connoisseur SE CDTi, I came across the model I wanted. The car met all my criteria in terms of Specification and I was thrilled to bits. However, when I discovered it was 330 miles away in Cornwall, my heart sank. I decided to ring Truro Diesels anyway, to enquire about the condition of the car, which had just arrived at the garage so there were no photo`s and it was awaiting valeting etc. Sales Controller Ray Anderson spoke to me about the cars attributes and soon perceptively realised the situation regarding me not being able to travel to Cornwall to view the car. He suggested that he could have the car delivered to my home address for a small fee. This changed my thinking on the proposed purchase and from then on Ray would act as my eyes and ears in respect of analysing the benefits and condition of the car on my behalf. This he did admirably well. I cannot praise both Ray and Truro Diesels enough for the quality of customer service extended to me, which has been exemplary in every way and should be an example for all other dealers in the motor trade to strive to achieve. The deal to purchase the car was completed successfully via e-mail and telephone, without me having seen the car physically, and was one of the easiest and most re-assuring transactions I have made. This included Part Exchange of my old car as part of the deal! I literally bought the car without leaving home. I have bought many things over the internet, but I would never have dreamed of purchasing a car. That was before Truro Diesels. Well done Truro Diesels and my particular thanks goes to Ray for making me feel confident in conducting a long distance purchase of one of their cars. I now look forward to many miles of happy motoring, safe in the knowledge that I have their 3 Year Warranty to safeguard me." Mr Goodison, South Yorkshire, Rover 75 2.0 CDTi Connoisseur SE
"We were set on one of two models - either a Golf or BMW 1 Series. On looking around we found that not only did Truro Diesels have a great selection but they offered an amazing warranty... 3 years! We contacted Truro Diesels and drove both cars but were still undecided. Still not sure which car to buy we were offered the chance to drive both cars again at our home address - they brought the cars to us! The level of service was first class and we eventually chose a gleaming black BMW 120D Sport. We would not hesitate to recommend the team at Truro Diesels after this positive experience." Mr & Mrs Williams, Porthleven, BMW 120D Sport